LibAnswers: TCC Library Staff

METHOD 1: How to Cancel a Hold Request from the Patron's Record

STEP 1: Go to Fulfillment > Manage Patron Services.

STEP 2: Search for patron by name or by their ID number. FAQ: How to Search for Users in Alma

• Click on the patron's name.
• On the right, click on Manage fulfillment activities.

• On the My Institution - Loans page on the left, click on Requests.

STEP 3: On the My Institution - Requests page, click on the 3 dots and click Cancel.

STEP 4: Select a Cancellation reason. Ensure the Notify user box is checked. Click Confirm.

When the item is deleted from the Requests list, a message appears the item was successfully cancelled. Patron will receive a notification (via email or print).

METHOD 2: How to Cancel a Hold Request from the Pick from Shelf List

STEP 1: Go to Fulfillment > Pick from Shelf.

STEP 2: Locate the item from the list and click on the Cancel Request button.

• If the hold has not been filled, go to Fulfillment then Pick from Shelf. This will list the holds that need to be filled.
• If the hold has been filled, go to Fulfillment then Active Hold Shelf. This will list all active holds on the hold shelf. 

STEP 3: See STEP 4 above.