Receiving Payment for Lost Material @ VB Campus Library
STUDENTS PAYING WITH CREDIT OR DEBIT CARDS MUST PAY AT THE BUSINESS OFFICE.
Note: On weekends only, checks are received for the exact amount. If a student comes in and needs to pay by cash temporarily remove the service indicator from the SIS account so they can register for class. Tell the student they can pay at the business office on the next business day. Their student account has been temporarily cleared and the block will be placed back on the next business day. E-mail the information to the circulation supervisor to update the billing file.
1. In Alma, click on Fulfillment and Manage User Services. Search for the patron record, confirming name and EMPLID.
2. Click Pay.
3. Accept payment and click Confirm (automatic pay amount.) A cash receipt will automatically generate. Print two copies - one for the patron and one for the circulation manager. The patron's cash should be 0.00 once paid.
4. Place the payment in the cash box in the second drawer of the tall black cabinet in L205C. The keys to unlock the drawer are in the short drawer near the printer (Key 19 for cash box). Retrieve the receipt book and write a receipt for the payment. Write the student of patron card number on the receipt. Give the white copy to the patron. Keep the pink for the Business Office and the yellow for library records. Attached the payment to the cash receipt printout in the cash box to be deposited at the Business Office by designated library staff.
Note: If a check is used for payment write the patron card number and verify information. Follow payment procedure.
Communicate in an e-mail to Tarena and cc: Paul so the next steps will be completed.