How to Renew User’s Loans
Answer
- From the home screen, select “Fulfillment” and “Manage Patron Services.”
- Type or scan the patron’s card number or enter their name in the “Scan patron’s ID or search for patron” field.
- Hit “Go” button or Enter.
- The patron services screen appears. The patron should have a list of the current loans.
- Either check the box next to each loan you want to renew and click “Renew Selected,” or click “Renew All” (to renew all items).
- After renewing items, click on the “Done” button to end session.
WHEN THE ITEM(S) GET RENEWED, THE PATRON WILL RECEIVE A “BORROWING ACTIVITY LETTER” VIA EMAIL. IF YOU DO NOT CLICK ON THE DONE BUTTON, PATRONS WILL NOT RECEIVE A LETTER.
Additional information on renewing items
- Patrons can renew item(s) up until the due date.
- One renewal is allowed.
- Renewals are not allowed if there is a hold or overdue.
- A staff member can renew items that are overdue (but not advisable if the items are long overdue or if the patron has been billed).
- Reserves are not renewable.